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If you need help placing an order, click here to download instructions.
General Account Questions
Q: Why do I have to create an account?
A: For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.
Q: How do I create an account?
A: Click the “Login” button, and then on the login page click the “create a new account” link.
Creating a New Account Questions
Q: Why can't I create an account?
A:
Error: Email addresses must be in the proper format: user@domain.com
The email was not entered properly, please re-enter the email.
Error: Passwords must contain at least 7 characters.
The password is not long enough.
Error: Passwords should contain at least one character from the following sets: [A-Z,a-z] , [0-9].
The password needs to contain at least one letter (capital or lowercase) and one number so that the password is secure.
Error: Password verification does not match your initial password.
The password entered in the "verify password" field does not match the password you entered in the "password" field. The two field must contain the same password, which will then be used as the password for future access to the account.
Error: Passwords must not contain a substring of the email address.
The password can not use any part of the email address so that the password is secure.
Error: The following fields are either invalid or they are not complete: [First Name,Last Name]. Please provide valid input.
Required fields (listed in the brackets) were left blank.
Error: The username and/or password supplied already exists.
That email (username) is already an account on the system. Please use forgot password to reset your password (it will be emailed to you).
Login Questions
Q: I forgot my password, what do I do now?
A: Click the “Login” button, and then on the login page click the “Forgot Password” link. On the following page enter your email address to have a new password emailed to you. Please check you spam or junk mail folders if you have not received your new password in 15 minutes.
Q: My account is locked, how do I unlock it?
A: Click the “Login” button, and then on the login page click the “Forgot Password” link. On the following page enter your email address to have a new password emailed to you. This will also unlock your account. Please check you spam or junk mail folders if you have not received your new password in 15 minutes.
OneCard Page and Family Link Page Questions
Q: My card number changed, how do I save my new card number?
A: Email the dining office (see the contact us page) to request that your saved card be removed. Provide your name and email address you use to login to CampusDish. You will then have to enter in your new card information.
Q: How can I see a card balance?
A:
Students:
Login, or create an account, and then go to “My Account” “OneCard Options” and save your card. The options “View dining account balance online” and “Show balance on homepage” should both be set to “yes”. You will then be able to see your balance on the homepage.
Parents:
Create a family link for each person you want to be able to see your balance. If they do not have an account one will automatically be created for them, and their password will be emailed to them. Next time they login they will be able to see your balance on the homepage. Please be sure on the “OneCard Options” page that “Allow Family Linked Users to View Balance?” is set to “yes”.
Q: What does error "Account number is invalid for 'Hawk Card ID', or the system does not recognize the configuration. Please contact us with any questions." mean?
A:
OneCard Page: Students only, parents should not use!
Someone may already have linked that card number to their CampusDish account. Each card may only be linked to one CampusDish account. Did you make a CampusDish account previously? Might your parents have linked your card?
~Or~
You dining card account is either not in the dining system (or incorrectly entered, recheck the page for a description of what part of the card number, or what you should append to the card number when entering it), inactive, or expired. Please contact the dining office to have your card status verified.
Recipient Page:
You dining card account is either not in the dining system (or incorrectly entered, recheck the page for a description of what part of the card number, or what you should append to the card number when entering it), inactive, or expired. Please contact the dining office to have your card status verified.
Q: What is family link?
A:
Students:
Family link allows students to give other people the ability to view their current balance.
Parents:
If you family link a student who has a saved card, you then can select their name when making meal plan or point purchases on CampusDish instead of having to know their card number.
Q: How do I use family link?
A: Login. Go to “My account” “Family link” and click the “new family” button. Enter their email address.
Students:
The family member will receive an email with a password to their account if they did not previously create one. When they login they can see your balance.
Parents:
Now, if the student you have family linked has saved their card, you may purchase meal plans or points for them by selecting their name on the recipient page instead of entering their name and card number.
Q: Who do I contact to check on the status of my order?
A: The campus dining office. See the contact us page. |